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Some cool clothes, but BAD experience

I have been visiting the website of shop AllSaints Spitalfields for a few months now. The clothing is sooooo right up my alley. It's funky and original with an edge. The clothing is not exactly cheap, nor is it that expensive. But when I noticed they were having a huge, up to 70% off sale I decided to go for it and order a bunch of stuff. I picked out a bunch of items and realized that due to their limited number of sizes left, I had better hurry up and order before my favs sold out. (Sure enough, one of the pieces I had in my cart sold out before I could pay. The shipping page on the website is very brief, and only says that shipping to Canada is free. I took that to mean shipping to Canada was pretty much free (yes, I'd get taxed but still worth it). I ordered a pair of jean shorts, a cardigan, a dress, a tailcoat, a t-shirt, and a cardigan and t-shirt for my twin sister. The total was $318. NOT BAD! Turns out the shipping company AllSaints uses is UPS. That made me nervous because you often get nailed as many charges as possible when it's not sent USPS. Sure enough, my worst nightmare happened. The clothing showed up, which is a good thing, but the delivery guy told him I owed a COD charge of $168. I was SHOCKED. The delivery guy was as shocked as I was. Turns out I got nailed for taxes, duty AND brokerage fees. Total bullshit when shipping is FREE. They are based in New Jersey so I should not have been charged duty. And why in the f*ck should I be charged a brokerage fee??? I emailed AllSaints, saying it's crap, and they need more info on their shipping page if this is what happens to everyone in Canada. I got a response back saying there is info on the Terms & Conditions page and my email would be passed onto a supervisor. The supervisor emailed back saying it should be free if I'm in the US. I said NO, had you read my email I said I live in Canada. No response. After a couple days I replied and said I wanted this resolved before I blog about my experience. NO RESPONSE. So here I blog.

There you have it folks. If you live in Canada or anywhere outside of the U.S., DO NOT, I repeat, DO NOT order anything from AllSaints unless you want to get charged up the ass...for FREE SHIPPING.

Despite this nightmare, I still took photos of the clothes I ordered. Thank gawd I like them since I ended up paying almost regular price. (Sorry these photos suck, I need to stop taking photos in my dressing room. The lighting is terrible and hard to even fix in PS and Lightroom). Note: I am a bit pissed about the dress. The listing says NOTHING about it being completely see-through. And it had a little rip in the back.

grey Gap t-shirt, AllSaints Delan Lowe jean shorts, Jeffrey Campbell Nation H booties
AllSaints Hydrus tailcoat, old gap capris, Betsey Johnson boots
AllSaints Tavara cardigan, H&M jeans, Jeffrey Campbell Mariel wedge
AllSaints Ripple tee, H&M jeans, Jeffrey Campbell Nation H booties
AllSaints Zami beach dress, Aritizia leggings, Jeffrey Campbell Lamp wedges

Reader Comments (6)

They DO say free delivery to Canada. Tell them you're writing the Postmaster General about MAIL FRAUD!
This makes me so mad. I'm not kidding, that's mail fraud, a Very Serious crime (she says like she knows).
Do it, write the Postmaster General!!!

14 Aug 2011 | Unregistered Commenterpriscilla

I agree, write the Postmaster General and also send another email to the company with a link to this blog post. Once they check out your blog and see the sheer number of your readers, I'm sure they will try to remedy the problem. If not, they're just stupid. Good luck in getting your "free" shipping fees reimbursed!

15 Aug 2011 | Unregistered Commenterlsaspacey

And just imagine what it would have cost had you actually had to pay for shipping! Absolutely ridiculous!!!

16 Aug 2011 | Unregistered CommenterJulia

Excuse me but that is a bunch of S@#$
They really need to take some lessons from Amazon and Zappos.

16 Aug 2011 | Unregistered CommenterJoeLucas2007

As far as I can tell, duty on clothing delivered to Canada and NOT manufactured in the US is 18%. Doesn't have anything to do with where the clothing is shipped from.

20 Aug 2011 | Unregistered CommenterNora

Im sharing this to my IG FB and blog.
You rock for standing up for yourself! Yay for saying something!

21 Aug 2011 | Unregistered Commenterashly ehm

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